Before you read the article any further, I would like to clarify that the article does not say that the PayTM website or APP is not safe.
The Site and APP are safe as per our knowledge and use appropriate security features to prevent identity theft. Further, the website uses the HTTPS certification that is mandatory and necessary for all websites that accept money.
If you are looking forward to buying an iPhone, high-value Android smartphone, laptop, or anything expensive from Paytm, please read our experience and then order.
Paytm is a well-established company in the world of e-commerce. It is similar to Flipkart, Snapdeal, or the veteran Amazon.
Our Experience With Paytm High-Value Purchase
One of our team members bought a laptop from Paytm and was allured by the discounts and offers.
On receiving and using it for just a day the laptop he bought had a random freezing issue that did not get resolved after a lot of tries. The cost of the laptop was Rs. 76,500.
Finally, after 3-4 days of purchase, we tried to give it back to Paytm.
Since there is no call center, you need to raise a ticket using the App to file the complaint. There is no way to call the customer care number and discuss the issue with a real human being.
When you are buying such a high-value product from an e-commerce company you expect some basic support. At times it is essential to talk to a customer care executive to raise the complaint and explain the issue or to get priority support.
Anyways, we raised the issue using the App and after waiting for two days we got a reply that the product is not eligible for returns and you will have to visit the nearest service center to get the issue sorted.
We then visited the service center they looked into it and was a faulty RAM issue which they changed and gave the laptop back after 12 days of further waiting.
The sad thing about Paytm is that they don't even have a proper customer support system.
Once you have bought the product from them and paid the money it is your headache. I have purchased several high-value products from Amazon and the return policy is much better and the support system is also far better.
You can check the Paytm Support System and how the returns and complaints are registered by visiting the official website - Paytm Ticket System and Raising a Complaint.
Must Check Return Policy When Buying High-Value Products
Mostly, in such cases, Flipkart and Amazon respond and arrange for a reverse pick up quickly. You must look at the return policy and the maximum number of days to return a product, in case of a defect, to stay hassle-free.
There are several 100’s of complaints about a high amount of products bought from Paytm and in case there is something wrong the refund and return process is painstakingly long.
Also, there is no call center number for PayTM, no agents with whom you can register your complaint; there is a static IVR Number which is useless if you have a real issue.
The Static IVR number is 0120-3062244, but there are no options to connect with any agents.
Paytm has now launched some more helpline numbers to help the buyers:
|Bank, Wallet & Payments||0120-4456-456|
|Paytm Mall Shopping Orders||0120-4606060|
|Travel and Hotels||0120-4880-880|
If you are looking to buy the Next MacBook Pro or the iPhone 12 from Paytm think critically about the discount you are getting or the hassle you want to get yourself into in case it is faulty. I am not saying you will face problems like we did but it can happen.
The lack of proper customer support by Paytm is one of the biggest factor that stops me from making my next high value purchase from e-commerce platform. Even if the discount is mouth watering. If paytm guys happen to read this, they need to at least add a customer care service to help the customers buying products from the platform.
Our Experience With Faulty Product With Amazon India
The major issues happen when a product is returned by the customer, but the vendor declines return due to any reason. We faced such a problem with Micromax when the Yureka smartphone, we bought, turned out to be defective. Nevertheless, we discussed the matter with Micromax first, yet they declined to replace it outrightly. Further, Micromax stated that the sound issue would be solved once they roll out the Android update after 2 months and till then we can use the defective phone.
We escalated the matter to Amazon India, they listened to it on call and after 10 minutes of discussion without any issues accepted to take the phone back even after 30 days of purchase. Refunded the money back to the bank account as soon as the phone was picked up.
This was a classic case of Amazon honoring warranty agreement that in case of product is defective; it needs to be replaced on time. Contrastingly, poor service from Micromax and a lack of commitment towards buyers is evident.
Is Recharge Done Using Paytm Safe?
As far as online recharges and bill payments are concerned PayTm has a great platform and offers are attractive too.
Also, a huge amount of revenue to the tune of some crores flow through the Paytm payment gateway every month, and there are not too many issues with recharges.
Further, the recharges are done with the integration of the Payment Gateway of Paytm to the intelligent network of telecom companies and DTH vendors.
The telecom companies are large partners, and so are the DTH services as there is no need to micromanage these businesses. But selling products include smaller vendors, 100s, and 1000s of them that is very difficult to manage even for the likes of Snapdeal, Amazon, and Flipkart.
Is it safe to keep Money in Paytm Wallet?
Yes, it is safe to keep your money in the Paytm wallet and you will not lose it. The Paytm Wallet is secured and there can't be unauthorized money transfers possible from this wallet.
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