Well, the title may sound negative & feel like I am writing a complaint, but I would not do that on this website.
It is an article for the best interest of Candytech followers and other readers who would like to buy JBL speakers in India online. I hold nothing against JBL or any other company.
“Your most unhappy customers are your greatest source of learning.” ~ Bill Gates
It is a true account of the incident which happened a couple of months back.
I am a sound hound, I love the best in sound quality and quite happy with my Sennheiser MX 470 and Sennheiser PX -100 for headphones.
Also, I have 5.1 channel speaker system of edifier which is good in quality though takes a lot of space, so I planned to buy a set small 2.1 speakers.
Key requirements were to have a great sound quality with less space requirement. Primarily to be used with a laptop to watch movie/music/gaming.
After long research, I concluded that JBL Jembe Speakers were good with right size price and quality. I had a JBL bar speaker in my high-end laptop and was one of the best sounding laptops made me buy JBL over the competition.
Finally, I ordered the JBL speakers from Snapdeal for a good discount now price is close to Rs. 3000. Here is the Invoice for reference:
The speakers were good in quality, lacked bass but worked well with the laptop for 2 months and one fine day right speaker died, for no reason.
I tried some options but it was dead so located the JBL customer care center number and called them that this need replacement as it is in warranty.
They asked me where I have purchased it, I told them from Snapdeal and the dealer name from where Snapdeal sourced it. They told me politely “ We will not give you a warranty as you have not purchased it from an Authorized JBL HARMON Dealer”.
I was shocked and angry, I do a lot of shopping online for myself and family/friends.
This was very strange they denied a customer who have a 2 month old product with proper invoice, bought from a top online retailer, Snapdeal.
Next, I connected with Snapdeal and told them about the incident. They took the customer care number for JBL from me and took 15 days to get back to me.
They informed they are willing to refund money as JBL refuses to give warranty to them as well.
Here is an email you would like to read.
Finally, Snapdeal took the speakers back in another 10 days and refunded money in 7 more days.
Now, this is a sorry state of affairs with some of the large conglomerates in India with no accountability to the customers.
Snapdeal also took a long time to refund and refused to send me new speakers as the price was increased. I was happy with that as I didn’t want JBL anymore.
Making good products is one thing, selling them is another but giving after sales service is alien to most of these companies.
I would like to add my previous experience with Sennheiser who replaced a headphone in 5 minutes which had a minuscule issue.
I rated them 5 stars for the service even wrote positive reviews about them on popular online retailers.
This incident can only be limited to my experience, hence I would not discourage you from buying JBL speakers. But just one message do check with them if they will give warranty to the seller you are buying it. So you don’t end up running from pillar to post for what is rightfully yours.
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