If you are planning to buy a new Lenovo laptop in India, you must first read my experience with the Laptop and after-sales service of Lenovo before making a decision.
Everything written in this Article is 100% True, based on experience. The purpose of this article is to make readers aware of the worse after-sales support of Lenovo India. If the products have issues they can be sorted, but if support is bad, there is nothing much we can do.
I review electronics for a living and have reviewed over 500 gadgets in the last five years, here on Candytech.in.
There have been very few products that I have loathed and wrote a negative review.
The biggest problem is not only the lemon products but the after-sales support of brands.
I would not have written this article if Lenovo has not pushed me to the brink.
Lenovo Yoga 710 (14 Inch, Intel Core i7 Laptop)
Almost, 2.5 years back I bought the Lenovo Yoga 710 Laptop to write blog posts here on Candytech. I also own a high-end PC and a MacBook Pro, but sometimes I want to work on Windows instead of OSX for some specific tasks.
The use of the laptop was really limited for the first 1.5 years. Notably, I bought it with a 3-year warranty for a price tag of Rs. 83,000.
It is a big amount of money for anyone and as the laptop came with the top of the line specs with SSD and 8 DDR4 and an Nvidia GPU, I was expecting that it will easily last 6-7 years without any issues. But it died sooner.
Issues With Lenovo Laptop – Yoga 710
The laptop had minor quirks like heating and excessing fan noise, something which is not uncommon on thin laptops.
Many users have posted heating issues with the Yoga 710 (link given below) on the Lenovo forum and there were some Bios updates to improve the fan profile.
But nothing helped much.
Nevertheless, in the summer of 2018, the laptop stopped working. My warranty was carry-in and the closest service center to my town is a 130 km journey(to and fro).
I took the day off and went to the service center. They confirmed that the motherboard is dead and will be replaced.
Also, the headphone jack was not working for the past many days, so I asked them to fix that too along with the motherboard.
After 20 days, I went to collect the laptop (130 Kms) but they forgot to replace the headphone port.
They said they will send the laptop after 10-15 days to my address after fixing the jack, but they never did.
Finally after several calls, emails and tweets to Lenovo, they sent it to me after 2 months.
Nevertheless, after 6 more months, the laptop keyboard started having issues that were caused by a loose cable. Anyhow, I fixed it.
Next, the month the laptop suddenly stopped working again, so after connecting with the support; I was advised to take it back to the service center (130kms).
I submitted the laptop to the service center, and they said the SSD has failed this time. After 15 days they asked to collect it back. I did.
The laptop came with original windows when they swapped the SSD Windows was lost. Service center told me that it is my mistake, I should have kept a back-up and they will not restore Windows. So they gave it without OS, all my data was lost.
Several hours of hard work and many articles were gone. I re-installed the Windows and other software but was afraid to keep any important docs on this machine due to frequent failures.
It is always prudent to keep back-ups but it is difficult to rely on a machine that has failed 3 times in a year.
More Failures and Headaches
It worked fine for a month and then again it stopped working. I was again asked to visit the service center by customer care.
The service center and after some testing, they said the motherboard has failed again.
I explained that is a horrible experience for me, and I can’t leave my work and get it repaired every now and then. I humbly asked them to kindly replace the product.
They denied. They said we will replace the board and it will soon be out of warranty and you may have to pay for the repairs.
I asked about the cost of motherboard replacement, they said it will cost around 30k when the laptop is out of warranty.
Pathetic After Sales Support and Service
I contacted there social media team and they said that they can’t do anything, the service center will handle the issue.
Meanwhile, the laptop is with the service center and the person Mr. X from the service center threatened me on a call about taking back my laptop.
Since then I have refused to pick it up. I got several calls and abuses from the brand and some clever chaps trying to deceive me to pick it up.
They even told they will do a replacement but first I need to get the laptop from the service center.
Filing the Court Case
I was left with no other option but to file a court case, so I informed the dealer and service center and Lenovo team about the possibility of the case, as a last resort to sort the matter.
But they blatantly refused and told me to file the case.
I have filed the case with the local court (Lok Adalat) (spending extra money and time).
The brand has sent their lawyer to fight the case and it will go on for a long time. I don’t have the laptop nor my money and the amount of hassle this product has caused is more than anything else I have experienced in my life.
If it would have been a 20K-30k product, I would have thrown it in the dustbin and would have called it a day.
I am not sure if I will get justice. Nevertheless, I will fight the court case and eventually something positive may come out.
Dear whomsoever is reading; we know our snail-paced judiciary did not punish the rapist in the Nibhaya case. What can we expect from the civil cases?
Justice is so much delayed in this country, that everyone including Lenovo knows they can use the system to take advantage of helpless consumers.
4-August-2020 – It is nearly 9 months and so far there is no progress in the case. This is one of the major reasons that it is hard for consumers to get any justice in this country.
I need your help to share this.
This is the only product I have ever bought or reviewed that has been so bad, on top of that the company is pathetic in handling a premium customer.
Forget buying a low-midrange Lenovo product.
Issues of Lenovo Yoga 710 – reported by others
I am not the only one who has a bad Yoga 710, forums are flooded with complaints about it.
There have been several issues with the Yoga 710 and even another publication Techquila purchased 2 Yoga 710 and both have hinge failure and are damaged now. (https://www.techquila.co.in/lenovo-laptops-not-trusted-worthy/
Several issues are posted on the official Lenovo Forum –
Are All Lenovo Laptops Bad?
Not, all Lenovo products are bad, my last Thinkpad lasted 6 years without any issues. But when things go wrong, brands should proactively help buyers.
The support is really poor in India and the brand should re-think the customer experience, before selling high-end machines.
I would rather invest in a Dell or a Mac as the service experience has been flawless in recent years.
What is Wrong with the Yoga 710?
Electronic products can fail anytime and it is 100% true. iPhones and Macs fail.
It is very simple to understand they have used low-quality Chinese parts to manufacture the motherboard which is of extremely poor quality.
The display and the hinges are even of poor quality as also said by Techquila in their article.
But companies acknowledge mistakes and help customers. But not Lenovo, they have the financial muscle to fight cases and threaten customers.
Humble Request To You Sir, Please Share this Article and Tag Lenovo so they can correct the wrongdoing. Also, we should think twice before buying a Lenovo laptop. Thanks for reading the story – How I wasted Rs. 83,000.
Also, I am thinking of creating a Page dedicated to such customer issues. So readers can post their issues and take help from the community. Do let me know by comment or email (use contact us to reach me) if we should start an initiative.